Merchandise Policy

In regards to the merchandise, here you will find information regarding purchases, returns, and exchanges. 

PURCHASES: All items are subject to the full face value price unless a promo code is in effect and applied. Shipping fees are an additional charge based on the location in which the order is being shipped to. Upon delivery or pick up, be aware that your home country may apply additional charges for customs and handling. These additional charges are at the discretion of the purchaser and are not the responsibility of Palpation Nation operations.

RETURNS: If a customer is unsatisfied with their purchase, we do accept returns to our storage facility in Edmonton, Alberta, Canada. Upon the arrival of the returned item, the customer will receive a full refund including the original shipping costs that the customer incurred. The shipping costs incurred by returning the item(s) to our storage facility are not covered by Palpation Nation and are the responsibility of customer. 

EXCHANGES: Exchanges are treated the same way RETURNS are treated. If a customer is in need of an exchange, the item needs to be shipped to our storage facility in Edmonton, Alberta, Canada. Upon arrival, a refund will be initiated to the account used to purchase the order. The refund will include the price paid for the item(s) along with the original shipping for the item(s) that is being exchanged. The additional shipping costs incurred for exchanging the item are not covered by Palpation Nation operations. With the refund, the customer is free to re-order a new item or do as they please. 

All we ask for is customer patience. We will refund you the amount you paid as soon as the returned or exchanged item enters the storage facilities doors. We strive for customer satisfaction and we will do everything we can to make all transactions as easy and stress free as possible. Happiness is key and we will make sure it is achieved. 

The address of our storage facility will be provided upon request. Contact information can be found below. 

If you have any further questions please email Vladimir Tadic at and he will reply to you as soon as possible!